Since the start of the COVID-19 pandemic, more healthcare providers have adopted telemedicine services to provide care to patients who are unable to visit a healthcare facility because of travel restrictions. And with more people working from home, telemedicine has become a convenient way for patients to connect with their healthcare providers.

Telemedicine means exactly as it sounds — a medical service delivered via telephone or any communications platform. Nearly one year into the COVID-19 pandemic, telemedicine has proven itself to be viable and valuable for patients and caregivers alike.

Telemedicine — the practice of administering medical care remotely — is increasing in popularity because of its practicality. Most healthcare businesses have been implementing it for decades. Because of advancements in the healthcare industry, the variety of devices used, communication speed, and overall service quality, telemedicine has vastly improved recently.

Physicians in certain parts of the world still make house calls, but they’re a rare breed. Today, most patients either go to a neighborhood clinic or hospital, or make a quick trip to a pharmacy for instant relief. Patients who prefer to get treated in the comfort of their own home have another option too: telemedicine.

Traditionally, healthcare delivery has been based on a face-to-face meeting between patients and physicians in a hospital or clinic. But the latest advancements in medical technology has altered how and where healthcare is delivered. Nowadays, patients expect to interact with physicians and receive medical recommendations and treatments via the phone and online channels - this approach is known as ‘telemedicine’. If you’re looking to improve the level of patient service and satisfaction in your healthcare business, then read on.